Privacy Policy
Last Updated: 2024
At Linvorin, we are committed to protecting your privacy and the confidentiality of your personal information in accordance with the laws of Quebec and Canada.
1. Introduction and Legal Framework
This Privacy Policy describes how Linvorin ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website or use our services related to home resource optimization and utility cost reduction in Quebec City.
As a Quebec-based entity, our practices are governed by the Act respecting the protection of personal information in the private sector (CQLR c P-39.1), as amended by Law 25 (formerly Bill 64), and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Disclaimer: This document is a standard template for informational purposes and does not constitute legal advice. For specific legal concerns, please consult a qualified attorney in Quebec.
2. Data Controller and Privacy Officer
Linvorin acts as the data controller for the information collected through this platform. In compliance with Law 25, we have appointed a Person in Charge of the Protection of Personal Information (Privacy Officer).
- Entity: Linvorin
- Address: 450 Rue de la Gare-du-Palais, Quebec City
- Email: +1 (571) 800-4159
3. Personal Information We Collect
We collect information only when it is necessary for the purposes of providing our utility optimization services. This includes:
Directly Provided Data
- Identity data (Name, surname)
- Contact information (Email, phone number)
- Home resource data (Utility bills, square footage, heating types)
- Inquiry details submitted via contact forms
Automated Data
- Technical identifiers (IP address, browser type)
- Usage data (Pages visited, duration of stay)
- Geographic data (City/Region level)
- Cookies and tracking technologies
4. Purposes and Legal Bases
Under Quebec Law 25, we must identify the purposes for which we collect your data:
| Purpose | Legal Basis (Quebec/Canada) |
|---|---|
| Providing utility audits and resource optimization plans. | Performance of a contract / Service request. |
| Sending newsletters or promotional offers. | Express Consent (Opt-in). |
| Improving website functionality and user experience. | Legitimate interest (Analytics). |
| Compliance with fiscal and regulatory obligations. | Legal obligation. |
5. Data Retention and Security
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Once the information is no longer required, it is securely destroyed or anonymized. We implement robust security measures, including SSL encryption, access controls, and periodic security audits, to protect your data from unauthorized access, loss, or theft.
6. Communication to Third Parties
We do not sell your personal information. We may share your data with:
- Service Providers: IT hosting, analytics (e.g., Google Analytics), and email delivery services.
- Professional Advisors: If required for legal or financial auditing.
- Law Enforcement: If required by a warrant, subpoena, or specific Quebec statute.
Note: Some of our service providers may be located outside of Quebec (cross-border transfer). In such cases, we ensure that the personal information is protected by adequate contractual clauses and security assessments.
7. Your Rights Under Law 25
As a resident of Quebec, you have specific rights regarding your personal information:
Right of Access and Rectification
You can request a copy of the data we hold about you and ask us to correct any inaccuracies.
Right to Deletion (Right to be Forgotten)
You may request the deletion of your personal information under certain circumstances.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used technological format.
Right to Withdraw Consent
You can withdraw your consent for data processing at any time, subject to legal or contractual restrictions.
To exercise these rights, please contact our Privacy Officer at
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